You may request a full refund within 48 hours of purchasing a SeaMate pass, including if you have started using it.
For duplicate charges or a payment taken without the purchased access being provided, contact us so we can investigate and refund any confirmed incorrect charge.
Email johafernandes100@gmail.com with your sign-in email, order or payment ID, and reason for the request. Never send passwords, OTPs or card details.
Refund requests are reviewed manually. Approved refunds are returned through Razorpay to the original payment method. The time taken to appear in your account depends on the payment method and bank.
A fully refunded pass becomes inactive. This policy does not limit any rights you have under applicable law.